Q: What is the average shipping time?

Once shipped, the average delivery time is 7-15 business days, depending on where in the world you are located. 

Q: Is there a processing time?

Yes. The processing time for orders is usually 1-3 business days. We may be running under minor delays due to the high volume of orders we are receiving, so if you do not receive your tracking information within 1-3 days, please do not worry. 

Q: What do I do if I ordered the wrong lamp? 

If you ordered the wrong lamp, please reach out to our customer support team at haolamp168@gmail.com. If your lamp has already been shipped out, we can't guarantee that we'll be able to ship you the correct one. 

Q: What is the average life span of the bulb? 

Great question! The average life span of our bulb is 10,000 hours :)

Q: What type of payment methods are accepted?

We accept PayPal.

Q: Do you ship world-wide?

Yes! We offer shipping to most countries around the world :)

Q: How can I find my tracking number?

Easily! Once your order is shipped, you will receive a shipping update email with your tracking number.

Q: What if my order comes in damaged?

Contact us ASAP! If your order comes in damaged in any way, shape, or form, please do not hesitate to contact our support team so we can make it right. 

Q: I have entered an out-dated, or incomplete address. What should I do?

If you think you have provided the wrong address, please get in contact with our support team as soon as you can.

Q: Is the Sunset Lamp Adjustable?

Yes! You can rotate the head 360 degrees.

Q: What if I couldn't find my question?

If your important question was not answered, please don't hesitate to contact our support team at haolamp168@gmail.com, as we would love to further assist you with anything you need!